Quatrro BPO Solutions’ chief HR officer, S Varadarajan , 42, is a seasoned executive with a well spread experience across diverse sectors and companies – the Tatas, KPMG, PwC, American Express, Spectramind. Starting with American Express, Raja — as he is fondly called — is also a BPO industry veteran, having worked in the sector since 1994.

Now an active member of NHRD network, BPO HR forum at Nasscom, Raja is helping Quatrro grow exponentially – in two years the company has added 1,800 staff, snapped up three companies and is expanding into a range of specialised BPO businesses. The XLRI alumnus spoke about the BPO industry, the challenges it faced as it evolved and some lessons he has learnt managing Gen-Y.